Bonus Content unavaileble

Hi I buy the limit edition of halo reach and got the officer elite armor but one day the armor was gone and now everytime i try to re dowload it doesn’t let me. i contact microsoft and they say that in their side is all ok and i need to talk to 343 so how can i have my content back!!

Can you post this again in English?

check all your profiles, it may only be unlocked for one profile