Banned from Team Arena

Games Halo 5: Guardians
1

My son is trying to play Halo 5. He like to play Team Arena and it says that he is banned. He plays with his brother. My son doesn’t cheat or even know how nor does he swear. Why is he banned?

Please advise.

2

Please go here to discuss bans in Halo 5.

3

Please use this thread:

https://www.halowaypoint.com/en-us/forums/e0d9938206f04a598ce84f2c8cadce02/topics/the-official-halo-5-why-was-i-banned-thread/19fa6556-e0b1-4248-b817-b3a99d0af5bf/posts