Banned for no reason

Hello there 343 I’m just wounding if you could remove my ban as I’ve been playing games with my friends and every now and then I was randomly kicked counting in a DNF which for me was annoying enough and I know it wasn’t due to my internet as I was using it on other devices at the same time but as I was saying a DNF is bad enough but due to me being kicked out randomly I can only grids it’s dues to population being high on the severs I’ve been banned as a result of this so if you could remove it please