hello recently i was playing a matchmaking capture the flag match whe my terrible internet froze my xbox causing lots of lag. by the way our home has terrible internet so this usually happens. however this time after it un froze, a few seconds later i got kicked from the game saying you have been permenentally banned from Halo 4 matchmaking. i checked me email but recieved nothing. PLEASE HELP AND RESPOND SO I CAN GET MY ACCOUNT BACK I REALLY LOVE PLAYING HALO. and also i dont hack, thank you for reading this and i hope i can get help soon.
Also can i speak with a real 343 person about this because i went to www.halo4.com/ban and it told me all of the things that cause people to get banned but i did none of them so id appreciate to talk to a 343 staff to get this all fixed because i really enjoy playing halo 4 and i cant afford another xbox live account any time soon. thank you,