Chat with the represenative ahead:
Jeremy: Hello, thank you for contacting Xbox Customer Support. My name is Jeremy. Please give me a moment to review your question.
Vincent: Hi there
Jeremy: Hi Vincent!
Vincent: How’s your night going?
Jeremy: I understand you were not able to receive the free Halo 4 specialization codes from the promotion, is this correct?
Vincent: That is correct
Jeremy: It’s going great, thanks for asking. And yours?
Vincent: Not too bad, enjoying myself.
Jeremy: Great! About the specialization code, are you confident your gamertag account qualified for it?
Vincent: I’m 25, a US resident and played the game on launch
Vincent: My email is valid, as well, but I never got anything.
Vincent: If there’s any info or anything I need to provide, just let me know
Jeremy: I see. Have you checked on any alternate contact email address, checked the Spam/Bulk folders of your email address?
Vincent: I checked all 3 of mine, and checked the spam folders as well
Vincent: It was also stated that the codes were sent to the Xbox Live message centers, but I never got either of those messages either, somehow
Jeremy: Yes, Vincent. After 343 confirmed all qualified accounts were already emailed the code, there were some accounts that did not receive it due to technical difficulties, mainly invalid email address or things like that.
Vincent: Hrm. Well, I can definitely assure that mine is valid if it’s the one I use to log in with
Jeremy: About a couple of days after the update, 343 confirmed they will be sending messages on the consoles of those who have not received theirs.
Vincent: Sending? Future tense? I thought they claimed to have sent all the codes already, not that they were still on their way
Jeremy: Ah, yes, I was talking about the update as 343 worded it a week ago. Sorry for the confusion.
Vincent: It’s okay, don’t worry
Jeremy: Supposedly all qualified accounts have already received theirs, either by email or through console message.
Jeremy: Were you online at all the first few days of December?
Vincent: And through November as well, yes
Vincent: I’m 8 years older than 17, and I do live in the US
Jeremy: Thank you for confirming. Let me check other sources here for us. Please bear with me for a minute.
Vincent: Sure, take your time
Jeremy: Thanks for waiting, Vincent.
Vincent: No problem, sir
Jeremy: Just want to ask, have you posted your information on the official forum for the Halo 4 specialization code?
Vincent: Yeah, I posted in that thread about 5 or 6 times over the last week
Vincent: It’s locked now, though
Vincent: I asked on the forum for assistance and my thread got locked too with the mod directing me to the last post of the aforementioned thread.
Vincent: Which, that didn’t really help seeing as how I didn’t even get the 1st or 2nd ‘reminder’ message in my xbox live messages…
Jeremy: It’s really strange, if your account qualifies you should have received the message on your console at least. Have you checked all console messages you received from last week?
Vincent: I haven’t received a message since December 4th, and that was from my friend
Jeremy: I’m currently checking with our back end support team for other options for you.
Vincent: Sure, thanks a bunch
Vincent: Lol, last time I messaged xbox support my tag wouldn’t show up. Nice to see that’s not a permanent problem
Jeremy: That’s strange, it should not have happened.
Vincent: I figured as much.
Vincent: It was the last time I messaged about this particular problem too, lol.
Jeremy: Please give me a bit more time, Vincent. I’m double checking all references I can get a hold of.
Vincent: Sure, again, take your time
Jeremy: Thanks for waiting, Vincent. I have checked with our back end support department about your situation.
Jeremy: I’m afraid all updates forwarded to us by 343 is closed, it says all qualified accounts have already been sent the codes via email or as a console message.
Jeremy: If your accounts qualify, you should have received at least the email. Have you recently changed the email address of your qualified gamertag?
Vincent: No, it’s been the same for all 5 years of my gamertag, I’m pretty sure
Jeremy: In this case the only option we have left is for you to get in touch with 343 moderators, Vincent.
Jeremy: Plesae check on this official update for the Halo 4 Specializations. The latest update provided was 12/11/12.
Vincent: I see. Any thread I make on the subject on their forums is getting locked, and unfortunately I’m being given no information (hence actually contacting Xbox support). The topmost blog entry is actually the last post made in the spec code thread, which I was linked to by a mod but it doesn’t help
Vincent: Unfortunately, I checked my XBL messages after seeing that post, and I still have no new message.
Vincent: My last message is still from December 4th. It’s okay to tell me if I’m SOL, lol
Jeremy: Please try and redownload your gamertag profile, Vincent. Use the “Delete Profile Only” option to be sure.
Vincent: Um, how exactly do I do that?
Jeremy: Sign off any gamertag from your console.
Jeremy: Restart the console, then go to Settings, Storage, Hard Drive, Gamer Profiles, select your gamertag, then select “Delete Profile Only”.
Jeremy: After that, go to Social, Sign In or Out, then scroll right to Download Profile. Use the email address and password for your gamertag.
Vincent: Okay, give me just a moment
Vincent: Okay, I redownloaded it and signed back in
Jeremy: Redownloading the profile will refresh the profile information saved on your console. Along with it, it will also access all latest profile update from our Live servers.
Jeremy: Do you see any new messages on your dashboard? Just wanted to check if maybe it was clogged on Live server end.
Vincent: Nope, last one was still from a friend on December 4th
Jeremy: How about messages before that? around December 3 perhaps?
Vincent: November 28. That was my last one before that.
Jeremy: I see. In this case it may have been on your email, Vincent. Did you happen to receive and email with a subject title “You have a gift from Xbox LIVE”?
Vincent: Well, I looked manually and then used the search bar to look for just the word Xbox
Vincent: Nothing in the inbox or spam
Jeremy: And this is on all 3 email address you associated with Xbox?
Vincent: Yeah, mean, I got my Xbox Rewards statements, etc., but nothing worded like gift
Vincent: You wouldn’t happen to be able to see the email addresses, would you? I could verify them if it’s a security concern
Vincent: Ctrl+F gift in my spam folder: Only result was for women’s viagara. Lmao
Vincent: I didn’t even know they had that
Jeremy: How about on xbox.com website Live messenger?
Vincent: It’s showing my last one as December 4th too
Vincent: Yeah, nothing there.
Jeremy: I see.
Jeremy: I’m really sorry about this, Vincent. I have argued long and hard with our back end support team but I’m afraid there’s no escalation path we can use here from our end. The only possible solution for this is for you to get in touch with 343 through the forums.