Approriate way to submit feedback?

Just a curious question, if we have feedback, good or bad, where should we be submitting that? Is there a specific forum? And should all glitches/problems be reported through the support tickets? For instance, pressing ‘Y’ on the controller doesn’t swap weapons or grenades, and the configuration is the default, and I didn’t change any of those settings. I’m sure little quippy feedback can be posted on official Twitter accounts, I’m sure, but I also have a bit of a lengthy write-up that isn’t suitable as a Twitter comment lol.