An open letter to 343 from a mom of baby twins.

343, I have played The Halo series starting at 4 years old at the local fire station with my dad and his other fire fighters. Since then i had always played halo.
Here i am now, 19 years old and with my own small generation of next gamers, two 3 month old identical twin boys. As a halo player, i still take part in games on halo5 and have my boys around incase they need care. So when they wake up, i must tend to them. And that involves quitting games if need be.
But here i am, being punished on a ban, for being a mom who games .
343, rethink your ban system. I was banned because i had to quit twice for my boys and one lost connection. It thouroughly angers me that you believe every gamer on there is some kid who is a bad sport and quits mid game because they are losing or got mad.
No. Some of us are parents now and have to tend to our children but still enjoy Halo.
Im sure atleast one of you understands the problem here. I sit here writing this as i rack up my ban time for being a parent. Im very unhappy with this.

I understand your concern, but unfortunately, to the automated ban system, a quit is a quit. While many would find caring for young children a more than justified reason to leave a game, the system has no way of knowing why you, or anyone, pushed the quit button. There is no drop-down menu to select your reason for quitting, and even if there was, everyone would just select the option that is most justified. And while you have a good reason to quit, the likely truth is that most quitters are people who are either mad at losing, concerned about stats dropping, or dissatisfied with matchmaking. To the system, all quits are equal, and for the sake of the player base as a whole, it must deal out consequences to those quits to prevent quitting from becoming even more rampant.
Real life takes priority; especially with children. I won’t tell you that there is hope for your ban to be lifted, or that the banhammer will change to become less stringent, because it is likely that neither will happen. I also won’t tell you how to conduct your time between caring for the children, because it is not my place. All I can suggest is that you take this ban as an indicator of how sensitive the system is, and try as best you can to plan around that, so that you do not further build up a quit profile against you.

Also, in the future, please use the official ban thread pinned in the support forum for all ban-related discussions questions.