I pre-ordered from Amazon.com, I don’t think I got any emblems either, I started with 3 unlocked and I had like 2 or 3 backgrounds I remember I saying something about emblems as well.
I’m happy that you’ve had no difficulties. It’s always unfortunate and annoying when problems happen. I had previously contacted them by e-mail support which is where they told me that they have never offered the emblems. That’s what prompted me to make this thread for a little confirmation. As per your suggestion, I tried to use the live chat support but all that they told me was that they were forwarding my issue to the marketing team. No luck here.