"Active user signed out, returning to main menu"?

Games Halo: The Master Chief Collection
1

Never had this issue before, Every time i start the game today and load in it keeps giving me the same message “Active user signed out, returning to main menu” i have logged out, reset checked if my accounts were active elsewhere and pretty much everything i can think of i’ve tried, anyone else get this?? this is beyond me at this point

2

Same here, had it since Friday. Reinstalled/uninstalled and tried everything to no success.

343i plz fix. I’m locked out of a product I paid for.

3

I FINALLY FOUND A FIX for this horrible “Active user signed out; Returning to main menu” glitch, so I’ll post it here.

What you have to do is clear out MCC’s local “Cache” of XBL profiles stored on your computer. (Something that ISN’T deleted on a fresh install of the game for some reason).

Here’s how to do it:

  1. First, start-up MCC and SIGN OUT of your active XBL profile from the main menu by pressing “R”, clicking on your nameplate, and choosing the “Change profile” option. After signing out, return to your desktop and open up your file explorer.
  2. Now, navigate to your local MCC’s AppData webcache folder, which can be found at “C:\Users\YourUserNameHere\AppData\LocalLow\MCC\Saved\webcache”.
    [IMPORTANT: “Appdata” and “LocalLow” seem to be “hidden” files on my PC. So make sure you click “View” and then “Show hidden items” to be able to see them and perform this fix]
  3. Delete ALL the files within your “webcache” folder (And then clear them from your recycle bin). These “webcache” files are “Stuck” in that loop, so forcing the game to re-make these files seems to fix the problem.
  4. Re-launch MCC (No need to verify or re-install)
  5. Sign back into whatever profile you were using.
  6. Jump back into social/ranked multiplayer cues and get some kills because your game should be working again!