het I want to play the mp both in social and private after 2 minutes I get that message “Active profile signed out” that I have logged out and returns me to the main menu, everything was fine the last time I played in the afternoon from one moment to another that message started to come out , I have reset the console, restarted the internet, reinstalled the game, check my connection, delete my profile and did everything but the message keeps coming out. I tried to try another game to see if it was a real network problem but no, according to a friend it turns out that it is a server problem but at least in my region I don’t hear any complaints. Any solution? Please
Unfortunately, this is still a problem, and my house-mate is experiencing the same BS.
His game is unplayable in this state, and the only option anyone in that position has is to submit an individual support ticket to the dev team (not a forum post), so that they can hopefully see how many people are experiencing the problem, and fix it in a patch.
Everyone, I FINALLY FOUND A FIX for that horrible “Active user signed out; Returning to main menu” glitch (For PC users at least…)
What you have to do is clear out MCC’s local “Cache” of XBL profiles stored on your computer. (Something that ISN’T deleted on a fresh install of the game for some reason).
Here’s how to do it:
1. First, start-up MCC and SIGN OUT of your active XBL profile from the main menu by pressing “R”, clicking on your nameplate, and choosing the “Change profile” option. After signing out, return to your desktop and open up your file explorer.
2. Now, navigate to your local MCC’s AppData webcache folder, which can be found at “C:\Users\YourUserNameHere\AppData\LocalLow\MCC\Saved\webcache”.
[IMPORTANT: “Appdata” and “LocalLow” seem to be “hidden” files. So make sure you click “View” and then “Show hidden items” to be able to see them and perform this fix]
3. Delete ALL the files within your “webcache” folder (And then clear them from your recycle bin). These “webcache” files are “Stuck” in that loop, so forcing the game to re-make these files seems to fix the problem.
4. Re-launch MCC (No need to verify or re-install)
5. Sign back into whatever profile you were using.
6. Jump back into social/ranked multiplayer cues and get some kills because your game should be working again!
SHAME on 343i for allowing this issue to exist on both platforms for 5+ years with NO SUPPORT WHATSOEVER. There’s literally no point in having a “Support forum” and “Support ticket submissions” if ya’ll at 343i never look at them or even attempt to troubleshoot these issues with your users.
Seriously… My friend has had a singular ticket about this issue open for over 2 weeks with literally no reply or even acknowledgment that the ticket was received.
Yeah that didn’t work either Dephany
Microsoft needs to fix this right away I’ve been without halo for a month cause of this.