Hello, I purchased the “34X + 13 Gold REQ Packs” bundle but they are not showing up on Halo Waypoint or in the game. It has been several hours now, and still nothing.
Please help, 343!
One day later and I still do not have the 47 total packs that I paid for. Some assistance would be much appreciated!
Thank you for your report. We are investigating.
Thank you for your report! Can you confirm that the purchase shows up under “Recent Orders” in your Microsoft Account?
Hello Forum Team,
It does not show up under Recent Orders, which I think is because I purchased the 47 packs as a redeemable code directly from Amazon.com (from this link: https://www.amazon.com/Halo-Guardians-Gold-Packs-Digital/dp/B01D0LVPTK/ )
I had previously purchased an Arena REQ Bundle code from Amazon.com and redeemed it and it worked just fine, but without appearing in my Recent Orders. I think it only shows up in Recent Orders if you buy it directly from the Xbox website, which I did not do.
If you need proof that I purchased the 47 packs, I would be happy to provide you with the invoice of the Amazon order if you provide me with an email address to send it to.
All I want are the packs that I paid for.
> 2533274879236734;5:
> Hello Forum Team,
>
> It does not show up under Recent Orders, which I think is because I purchased the 47 packs as a redeemable code directly from Amazon.com (from this link: https://www.amazon.com/Halo-Guardians-Gold-Packs-Digital/dp/B01D0LVPTK/ )
>
> I had previously purchased an Arena REQ Bundle code from Amazon.com and redeemed it and it worked just fine, but without appearing in my Recent Orders. I think it only shows up in Recent Orders if you buy it directly from the Xbox website, which I did not do.
I can confirm that codes purchased through Amazon and redeemed through Xbox do not show up in Recent Orders. I purchased an Arena REQ Bundle through Amazon as well and it is not found in my Microsoft Recent Orders.
What is the status of this issue, 343? I am out $100 and I have gotten nothing in return.
It can take a little time for them to look into it for you and get back, but they will respond 
> 2533274879236734;8:
> What is the status of this issue, 343? I am out $100 and I have gotten nothing in return.
Hey RobinsonJD!
Since this purchase was made through a 3rd party, it will require a thorough investigation with all of the teams involved. We’ll make sure that this is handled properly, but it may take us time to track down what may have happened with your purchase.
Additionally, if you wouldn’t mind PMing us some of your additional information in regards to your purchase, it would be extremely helpful in our investigation.
Thank you,
The Forum Team
> > 2533274879236734;8:
> > What is the status of this issue, 343? I am out $100 and I have gotten nothing in return.
>
>
> Hey RobinsonJD!
>
> Since this purchase was made through a 3rd party, it will require a thorough investigation with all of the teams involved. We’ll make sure that this is handled properly, but it may take us time to track down what may have happened with your purchase.
>
> Additionally, if you wouldn’t mind PMing us some of your additional information in regards to your purchase, it would be extremely helpful in our investigation.
>
> Thank you,
> The Forum Team
Thank you for the response.
In the time between this response and your last one, I was actually able to contact Amazon support, show them this thread and explain the situation. They’ve been kind enough to issue me a refund despite their usual policy since I wasn’t able to access the content.
It seems like the foolproof way to buy packs is through the game itself or via the Halo Waypoint website, so I’ll be doing that instead now that I’ve gotten my money back. Thank you again for your time, and I’m sorry for any inconvenience I may have caused.
Have a great night!
> 2533274879236734;11:
> > > 2533274879236734;8:
> > > What is the status of this issue, 343? I am out $100 and I have gotten nothing in return.
> >
> >
> > Hey RobinsonJD!
> >
> > Since this purchase was made through a 3rd party, it will require a thorough investigation with all of the teams involved. We’ll make sure that this is handled properly, but it may take us time to track down what may have happened with your purchase.
> >
> > Additionally, if you wouldn’t mind PMing us some of your additional information in regards to your purchase, it would be extremely helpful in our investigation.
> >
> > Thank you,
> > The Forum Team
>
>
> Thank you for the response.
>
> In the time between this response and your last one, I was actually able to contact Amazon support, show them this thread and explain the situation. They’ve been kind enough to issue me a refund despite their usual policy since I wasn’t able to access the content.
>
> It seems like the foolproof way to buy packs is through the game itself or via the Halo Waypoint website, so I’ll be doing that instead now that I’ve gotten my money back. Thank you again for your time, and I’m sorry for any inconvenience I may have caused.
>
> Have a great night!
We’re glad to hear everything is resolved.
Thanks for the follow-up, and we hope you enjoy!