343! MY acct missing try viewing my service record

My profile is gone. I am a lvl 122 in halo guardians and when I go to play, it shows lvl one. I can play games, arena and warzone, but after it’s over I gain no xp or rp, and when I play warzone I get no reqs during the game as well. When I search my information on waypoint, I get an error message. Please help, I’m at a total loss.

That is strange, I can’t even view your profile on waypoint?

Try contacting microsoft. Your account may be down.