343 INDUSTRIES : (

I RECENTLY SPENT 10,000 req points on a gold pack but did not recieve anything. not that it wasnt good gear, nothing at all. on the halo waypoint site bought it and opened it but it reverted straight to the pack purchase page.
i understand its just a game but i would like to know if there is any way to see what i got or a refund. please.
THANKS!

“You can check your new req’s here on WP. If the points were taken, the req’s were added to your account.”

Quoted from MATADOR Inc.

Don’t worry OP, you won’t have lost any items. What happens here is that the opening animation for the packs gets skipped over but the items do still get deposited in your REQ inventory. You need to hard reset your console to see the updated inventory in-game, alternatively you check for new items here on Waypoint: https://www.halowaypoint.com/en-us/games/halo-5-guardians/xbox-one/requisitions/categories/customization?ownedOnly=False