343 Help Didn't receive ice unicorn req

Hello, my Xbox one has been crashing a lot when I play games and Microsoft is sending me a replacement and I contacted them about this but they said I need to contact 343 since the game is a 3rd party publisher. But I got into a game lobby with a 343 employee during today’s event but my game crashed right when it was going from the lobby to the game.

Sorry but to obtain the skin you must finish the game. Not sure there’s anything that can be done on this one.