14 day free trial is a lie

So I plugged in my 14 day free trial that I got with the game a few days ago and had been playing fine with no problems. Then all of a sudden I’m unable to access online stuff in Halo 4. I figure they had just shut the servers down to do maintenance so I put in another game, no online for that one either. I call customer support only to find out that this is an “emerging issue” and they have no plans to rectify this situation saying that most trials are only for 48 hours. Well the code I entered said 14 days and untill now I have had no problems or gripes with this game. Microsoft or 343i dropped the ball here.

You think they care about you, they got your money my friend.