100,000 REQs only got me Arena XP boosts?!

Games Halo 5: Guardians
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Clip: TooLegit's Xbox Halo 5: Guardians clip 42795508. Find your Xbox clips on GamerDVR.com

Okay so first off I’m posting on the wrong account as I’m not able to post on the account that it happened with. The gamertag being affected is ‘TooLegit’ Okay so I’ve been playing for a week now trying to get 100,000 REQs for the greatest hits customization pack. I finally had enough yesterday and went to buy the pack. When I purchased the pack all I received was Arena XP Boosts. I am missing many of the helmets. Honestly, even if someone wasn’t missing them, WHY giveoout xp boosts only with 250 REQs!? Can I either get a refund or can you unlock the helmets that were supposed to unlock. Here is the capture of it happening to me yesterday. Please help. So disappointed. I would have bought 10 gold packs if I knew this would happen.

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If you have unlocked all of the items available in the pack then the xp boosts are what you receive. Not all items can be obtained through the req pool, and no there will not be any refund.

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That’s strange. I always have gotten 2 and sometime 3 permanent unlocks from my silver or gold packs… if you don’t have the helmets that they are offering you’re supposed to get permanent unlocks…, perhaps you are cursed by Murphy?

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Lejit - I have sent a PM to your main account.